Returns & Exchanges

At Stio, we want you to be fully satisfied with your mountain apparel, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Whether the fit isn't right or you've changed your mind, our streamlined process ensures you can get back to your outdoor adventures quickly.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

• 2.
  Choose Refund or Exchange

  Select whether you would like a full refund to your original payment method, a store credit, or a direct exchange for a different size or color.

• 3.
  Print and Pack

  Download and print the prepaid shipping label provided by our portal, then securely pack your items in their original packaging if possible.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location; you will receive a confirmation email once our warehouse has processed your return and issued your credit.