Frequently Asked Questions
Everything you need to know about your Stio shopping experience.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply visit our returns portal to start a request.
Do you offer international shipping?
Yes, Stio ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I determine my size?
Each product page includes a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options via Klarna.
Are your materials sustainably sourced?
We are committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or bluesign® approved fabrics.